Cancellation policy
Proposed website version · 24 September 2026
Draft for review before public launch — not legal approval or payment availability.
Your booking’s policy
The percentages below are the project’s draft Saudi v1.0 baseline, not statutory percentages. Applicability depends on approval, effective dates and the immutable policy attached to your booking. Review the actual calculation before cancelling. Facility owners cannot change that snapshot.
Renter cancellation
At least 48 hours before start: 100% refund. From 24 to under 48 hours: 75%. From 6 to under 24 hours: 50%. Under 6 hours: no rental refund. Unused deposits are released according to the booking state.
Service problems
Owner rejection or closure after the response process releases capacity and handles any refund due. The first missed response deadline triggers reminders and staff escalation, not an automatic refund. If an owner asks you to cancel or entry fails, open a support case for evidence review.
Deposit and refund
The security deposit is separate from insurance. Your booking states the inspection window. Refund initiation follows the approved policy; bank or network settlement determines arrival. Status is not presented as completed before confirmation.